Refund & Shipping Policy

• Orders are typically processed within 1–3 business days of payment confirmation. Cryptocurrency orders are processed once the transaction has received sufficient on-chain confirmations; manual payment orders (CashApp, Zelle) are processed once we've verified your payment reference.
• Estimated delivery times depend on your location and shipping method, and will be communicated at checkout or by email/WhatsApp after your order is confirmed.
• We are not responsible for delays caused by couriers, customs, or other circumstances outside our control. Tracking information, where available, will be provided once your order ships.

Please double-check your shipping details and order contents before completing checkout. We are not able to redirect or modify an order once it has shipped, and we are not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided at checkout.

Because of the nature of research-grade compounds — and to maintain the integrity and safety of every order we ship — the following apply:

• Opened, used, or tampered products are not eligible for return or refund under any circumstances, for safety and integrity reasons.
• Unopened products may be eligible for a refund or replacement if you contact us within 7 days of delivery and the issue falls under "Damaged, Incorrect, or Lost Orders" below.
• Change of mind is not, on its own, grounds for a refund once an order has shipped.

If your order arrives damaged, you receive the wrong item, or your tracking shows delivery but you never received the package, contact us within 7 days of the delivery date (or expected delivery date, for lost packages) via our Contact page. Please include your order reference and, where applicable, photos of the item and packaging as received — this is the fastest way for us to issue a replacement or refund.

Approved refunds are returned using the same payment method used for the original order, where technically possible. Cryptocurrency refunds are sent to a wallet address you provide and, like all crypto transactions, cannot be reversed once sent — please confirm the address carefully. Processing times for refunds vary by payment method and are outside our direct control once initiated.

Orders may be cancelled for a full refund only before they have been processed for shipment. Once an order has shipped, it can no longer be cancelled and is instead subject to the refund/return terms above.

For anything related to an existing order — shipping status, a refund request, or a delivery issue — reach out through our Contact page with your order reference and we'll get back to you as soon as we can.